Brooklyn

New York

Frequently Asked Questions

Q
What parts of Brooklyn do you clean in?
A
We are based out of Clinton Hill and clean in these surrounding neighborhoods: Fort Greene, Park Slope, Cobble Hill, Boerum Hill, Prospect Heights, Williamsburg, Bed-Stuy, and Crown Heights.
Q
Do I need my own cleaning supplies?
A
Keeping track of cleaning supplies gets annoying, so we provide all of our own cleaning supplies and equipment. We do ask that you have your own toilet brush. Prefer that we use your cleaners? That's no problem at all.
Q
Which cleaning supplies do you use?
A
Using safe, chemical-free, yet effective cleaning supplies is important to us. We love Better Life cleaning products and we know you will, too! These products are chemical free and completely safe for people, pets, and the environment.
Q
How will you get into my apartment?
A
There are several options for you to choose from:
  • 1. Leave a key with us (we keep your key in a safe and secure place, with no way someone else could identify it to your address).
  • 2. Leave a key with your doorman/neighbor/ etc.
  • 3. Have a keypad lock code.
  • 4. Be at home when we come.
Q
How do I pay?
A
Pick the method of payment most convenient for you.
  • Credit/Debit Card: We'll send you an invoice to pay before we clean your apartment. Click on the invoice and then click the "Pay Now" button. (We use and love Stripe.com for card processing; it handles all of your info safely and securely).
  • Cash: Feel free to leave this in a clearly seen area in your apartment, preferably with a note.
  • Check: Make it out to Luke's Cleaning...and follow the cash instructions regarding placement.
Q
What are your hours?
A
Nothing is more annoying than a business that's only open when you're working, so feel free to call us Monday-Saturday, 8 a.m. to 10 p.m.
Q
How will you get to my apartment?
A
We use Papillionaire bicycles (check them out, they're a great company!) to move through Brooklyn. They help us easily get through traffic and are great for the environment!
Q
Are you a registered business?
A
Luke's Cleaning is fully licensed and insured.